08:00 - 3:00 CST
1404 A Stonehollow Drive
Kingwood, TX 77339
USA RETURNS BY MAIL
Print and attach the label to the outside of your return. We are sorry, but APO shipments will need to be handled as international. If you choose to ship the package on your own, you will not be reimbursed for return shipping.
INTERNATIONAL RETURNS BY MAIL
Ship exchanges/returns to: CarrieRae LLC Returns 1404 A Stonehollow Dr. Kingwood, TX 77339 *Free Return Shipping is available in the U.S. only. Return shipping will be paid by the international buyer, however, if you are doing an exchange, Undersummers will pay to have the exchange shipped back to you.
Simply send back your items for return with your prepaid return label, only unworn garments (clean & new with hang tags intact). We are sorry, but we cannot accept worn garments due to the personal nature of our products. If after inspection, your return is found to be worn, tag-less, dirty, or not suitable for donation (we donate our returns), you will be sent an email notification of refund denied. We do apply returns to the tender it was purchased, record of sale is required (order number). If you wore your garment and found it to be not quite right, please contact customer service for help. We offer one free replacement to help get you into the best fitting style/size. email@example.com. DO NOT SEND BACK DIRTY OR WORN GARMENTS.
ONE FREE REPLACEMENT POLICY
(We want you to love your Undersummers Shortlettes): We do not accept worn garments for refund or return due to the personal nature of our products. We may exchange one worn garment for a different style/size to get you in the best fitting product. We will ask for measurement and height information and will send our recommended style/size. *One free replacement garment per customer only.
Gift cards, Grab Bag, Clearance Items (items ending in price $.49), Free Gifts, worn/used garments, not in original condition (tags are off, is worn, is damaged or missing parts for reasons not due to our error) cannot be exchanged/refunded. Garments over 4 months old cannot be returned or refunded. WHAT TO EXPECT: Once your return is received and inspected, your exchange or refund will be automatically processed. You will receive a notification of refund, or shipping notification for exchanges. Approved refunds will be processed, and a credit will be applied to your original method of payment. This may take 2-3 business days to appear on your bank statement. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. GREEN SHIPPING In an effort to minimize waste, your package may arrive in a slightly used shipping box.
FREQUENTLY ASKED QUESTIONS
Do I need a receipt? A receipt of purchase is the fastest way to process a return or exchange. We do need proof of purchase from www.undersummers.com for refunds/exchanges at undersummers.com
What do you take back? We take back unworn garments only. Because of the personal nature of our garments, we do not accept worn garments.
My garment is flawed, what do I do? We will do our best to take care of you. In the unfortunate event of receiving a flawed garment, please email a picture of the flaw to customer service at firstname.lastname@example.org so they can issue a replacement. Typically flaws are seen within 1-2 wears or 30 days of purchase and replacements are issued on a case by case basis. Well worn or loved garments are not necessarily considered flawed.
Is there a time limit? What if the item is worn? We will do our best to take care of you and deal with you fairly, we ask that our customer treat us fairly as well. From time to time we may not accept a return. There are no time limits on returns or exchanges on unworn garments.
Are there restocking fees? For wholesale orders only. updated: 8/1/19
|Size (USA)||Waist (in)||Hip (in)|
|5X* Fusion only||54-58||62-66|
|Size (USA)||Waist (cm)||Hip (cm)|
|5X* Fusion only||137-147||157-163|
Shortlettes are generously sized to hug but not squeeze your curves. They are not compression and do not feel like nylons/hosiery, shapewear, bike shorts, or compression pants. Shortlettes are simply comfortable. They are not made to be tight, feel constricting, shape, pinch, or bind. The longer lengths allows for maximum chafe protection and comfort.
Correct Fit Guidelines:
✔️ Waist should not roll
✔️ Body should glide comfortably against the skin
✔️ Legs should not ride up while walking
Signs of Incorrect Fit:
✖️ Baggy crotch (too big)
✖️ Running at the seams/Wears to fast (too small)
✖️ Slides Down (too small)
✖️ Legs ride up (too small)
Which is the best fit?
Under 5'4" - High Thigh, Athletic, or Classic Styles
Plus Size - Fusion, Classic, or Original Lace
Apple Shaped - Fusion, Classic, or Original Lace
* Order the size in-between your waist and hip measurement. I.e. Waist 3X + Hip XL = Order 2X
Pear Shaped - Try them all!
Hourglass - Lace or High Thigh
Slender - High Thigh or Athletic
If the Shortlette is not baggy but slides down, it is probably a size too small. It needs to sit higher towards the natural waist in the back to stay put during normal activity.
Contact Us: Do you have a question that is not answered here? Email us at email@example.com and we will respond within 1 business day.