Returns & Exchanges | Undersummers by CarrieRae

RETURNS - EXCHANGES

Use the order number (12345-1234) from your packing slip & zip code to create the shipping label. USA only.

CONTACT US

Please contact us with comments, questions, orders, or wholesale inquiries. We would love to hear from you! Email correspondence is generally our fastest method for responses. We typically respond within 24 hours (except weekends & holidays).



To request a pre-paid return shipping label (USA only)  for a return or exchange, please email us with your order number and full name.

Undersummers

MONDAY - FRIDAY:

08:00 - 3:00 CST

PHONE

281-706-9192

ADDRESS

262 Beach Airport Rd
Conroe, TX 77301
USA

EMAIL

info@undersummers.com



COVID-19 POLICY UPDATE:  Only unopened returns will be accepted.  Must be returned within 30 days of order date.

USA RETURNS BY MAIL

Print and attach the label to the outside of your return. We are sorry, but APO shipments will need to be handled as international. If you choose to ship the package on your own, you will not be reimbursed for return shipping.

INTERNATIONAL RETURNS BY MAIL
Ship exchanges/returns to: CarrieRae LLC Returns 262 Beach Airport Rd. Conroe, TX 77301 *Free Return Shipping is available in the U.S. only. Return shipping will be paid by the international buyer, however, if you are doing an exchange, Undersummers will pay to have the exchange shipped back to you.

RETURN/EXCHANGE POLICY:  COVID-19 POLICY UPDATE: Only unopened returns will be accepted. 

Simply send back your items for return with your prepaid return label, only unworn garments (clean & new with hang tags intact in original sealed package). We are sorry, but we cannot accept worn garments due to the personal nature of our products. If after inspection, your return is found to be worn, tag-less, dirty, or not suitable for donation (we donate our returns), you will be sent an email notification of refund denied. We do apply returns to the tender it was purchased, record of sale is required (order number). If you wore your garment and found it to be not quite right, please contact customer service for help. We offer one free replacement to help get you into the best fitting style/size. info@undersummers.com. DO NOT SEND BACK DIRTY OR WORN GARMENTS.

***FIRST PURCHASE CUSTOMERS: 
If you have tried a shortlette and it is not quite right, please contact us so we can get you a replacement.  Be prepared with your waist and hip measurements for best fit recommendations.

ONE FREE REPLACEMENT POLICY
(We want you to love your Undersummers Shortlettes): We do not accept worn garments for refund or return due to the personal nature of our products. We may exchange one worn garment for a different style/size to get you in the best fitting product. We will ask for measurement and height information and will send our recommended style/size. *One free replacement garment per customer only.

EXCLUSIONS
Masks, Gift cards, Grab Bag, Clearance Items (items ending in price $.49), Free Gifts, worn/used garments, not in original condition (tags are off, is worn, is damaged or missing parts for reasons not due to our error) cannot be exchanged/refunded. Garments over 4 months old cannot be returned or refunded. WHAT TO EXPECT: Once your return is received and inspected, your exchange or refund will be automatically processed. You will receive a notification of refund, or shipping notification for exchanges. Approved refunds will be processed, and a credit will be applied to your original method of payment. This may take 2-3 business days to appear on your bank statement. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. GREEN SHIPPING In an effort to minimize waste, your package may arrive in a slightly used shipping box.

FREQUENTLY ASKED QUESTIONS
Do I need a receipt? A receipt of purchase is the fastest way to process a return or exchange. We do need proof of purchase from www.undersummers.com for refunds/exchanges at undersummers.com

What do you take back? We take back unworn garments only. Because of the personal nature of our garments, we do not accept worn garments.

My garment is flawed, what do I do? We will do our best to take care of you. In the unfortunate event of receiving a flawed garment, please email a picture of the flaw to customer service at info@undersummers.com so they can issue a replacement. Typically flaws are seen within 1-2 wears or 30 days of purchase and replacements are issued on a case by case basis. Well worn or loved garments are not necessarily considered flawed.

Is there a time limit? What if the item is worn?  Please return your garment within 30 days.  Only unworn garments in new packaging will be accepted.

Are there restocking fees? For wholesale orders only.

Where are the garments made? The fabric is Korean and cut and sewn in Los Angeles, CA USA. Our development team, aka CarrieRae, is always on the lookout for new products and continues to look for amazing USA options.

updated:5/10/20

We recommend ordering based on your measurements
 Size (USA) Waist (in) Hip (in)
Small 30-31 37-38
Medium 32-33 39-41
Large 34-36 42-45
X-Large (1X) 37-38 46-49
2X 39-42 50-53
3X 44-48 54-57
4X 49-53 58-61
5X 54-58 62-66
 Size (USA) Waist (cm) Hip (cm)
Small 76-79 93-97
Medium 81-84 99-104
Large 86-91 106-114
X-Large (1X) 93-96 116-124
2X 99-107 127-134
3X 112-122 137-144
4X 124-134 147-154
5X* Fusion only 137-147 157-163

 

Shortlettes are generously sized  to hug but not squeeze your curves.  They are not compression and do not feel like nylons/hosiery, shapewear, bike shorts, or compression pants.  Shortlettes are simply comfortable.  They are not made to be tight, feel constricting, shape, pinch, or bind.  The longer lengths allows for maximum chafe protection and comfort.

Correct Fit Guidelines:
✔️ Waist should not roll
✔️ Body should glide comfortably against the skin
✔️ Legs should not ride up while walking

Signs of Incorrect Fit:
✖️ Baggy crotch (too big)
✖️ Running at the seams/Wears to fast (too small)
✖️ Slides Down (too small)
✖️ Legs ride up (too small)

Which is the best fit?

CarrieRae's Recommendations:

Under 5'4" - High Thigh, Athletic, or Classic Styles

Plus Size - Fusion, Classic, or Original Lace

Apple Shaped - Fusion, Classic, or Original Lace

* Order the size in-between your waist and hip measurement.  I.e.  Waist 3X + Hip XL = Order 2X

Pear Shaped - Try them all!

Hourglass - Lace or High Thigh

Slender - High Thigh or Athletic

My Shortlettes fall down, why? Are Shortlettes shape wear? Are they compression shorts?
How are Shortlettes different than other slip shorts or bike shorts? How long do Undersummers products last? Can you let your Shortlettes Show?

Contact Us:  Do you have a question that is not answered here?  Email us at info@undersummers.com and we will respond within 1 business day. 

updated 6/22/20